The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs


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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs - In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong-eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":* Eliminate dumb contacts* Create engaging self-service* Be proactive* Make it easy to contact your company* Own the actions across the company* Listen and act* Deliver great service experiences

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Détails The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Le Titre Du LivreThe Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
EAN9780470189085
AuteurBill Price
ISBN-100470189088
LangueAnglais
Nombre de pages336 pages
EditeurJohn Wiley & Sons
CatégoriesBusiness & Investing
Évaluation du client5 étoiles sur 5 de 379 Commentaires client
Nom de fichierthe-best-service-is-no-service-how-to-liberate-your-customers-from-customer-service-keep-them-happ.pdf
La taille du fichier27.58 MB